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The right solution here would be to change the status from Failed “Failed” to “On Hold” with a comment stating that the customer has been contacted.
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When you have agreed on data, you can proceed with a solution. Solutions would be:
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Stakeholders under Settings - User Groups. . You can set up as many Stakeholders as needed. Description about how to do this in Link User Guide: Usergroups
Under Error handling the Stakeholders are added for each Category of errors - on a Default level, but it can also be defined on lower levels and for different document types. Description in Link User Guide: Error Handling.
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It’s possible to create your own error codes, if the existing ones are not precise enough - under menu Developer - Error codes (Det er ikke beskrevet hvordan i User Guide!) Kan man rette teksten på eksisterende??. In Link User Guide, it’s described how to do this: Error codes