...
When a document is in “Failed” status, the document detail page will contain a section called “Error Info” to help you with troubleshooting.
It is We recommended the you read about Error Handlinghandling to understand how Link works in relation to errors, and to . To learn more about how to work with errors in general, we also suggest that you please read the How to handle errors article.
...
In this example, it is clear that you can see the error was related to the transport of the document , and that an attempt to connect to the receiver was unsuccessful.
Exception Category
The This option shows the Link category of the error that occurred.
Exception Cause
A This option shows a text returned by the relevant system component, describing the cause of the error cause.
Show more
If you click By clicking “Show more”, the section will expand and reveal detailed information about the error.
...
We will go through the individual fields shown from top to bottom.
Error Time
The This shows the time of the error that caused the status to be become “Failed”.
Stakeholder
The This section shows the assigned Stakeholder.
Error Code
The This section shows the assigned error code.
Category
The This section shows the Link category of the error that occurred.
Category Description
The This sections shows a description of the Link error category.
Area
Displays This section displays the stage the document was going through , when the error occurred. This is registered on the error code , and the options are: “Polling”, “Receive”, “Initialize”, “Itinerary” and “Send”.
To learn more about document stages, you can read the article Document stages article.
Component
The This shows the component associated with the error code.
Exception Cause
A This section will show a text describing the cause of the error. This is registered and editable on the error code.
Exception Solution
A This section will show a text describing the recommended solution for the problem. This is registered and editable on the error code.
Technical Description
A This section will show a text describing the technical description of the error. This is registered and editable on the error code.
Exception Message
The This section will show a full stack trace returned by the Link component that failed during document processing or transmission.