Error handling - B2B Backbone

To receive e-mails about errors, this needs to be set up in the B2B Backbone app.

Errors:

External Document No. exists already

Nothing happens in BC, but an e-mail is sent to alert about the error

Customer not found

If the customer is not found, you get an error where you can find the customer manually and load the order. Remember to set up the customer as described under Setup customer - or else you will get the error again.

Item not found

Same as for customers. Remember to align items with your customer to avoid the same error in the future.

Price is different from the one in BC

The order is loaded, but an e-mail is sent about the error.

Errors, when set up in job queue

If exchange of documents is set up in job queue, as described under Job Queue Setup, there will not be shown errors in BC continously, but correct orders will be loaded, and e-mail with error message will be sent for each order.